In a world of robots, automation & artificial intelligence, we often get wrapped up in how much of our job we can automate.
But in all of this, we forget about one absolutely critical thing in the service sector.
A human touch.
Customers and your team still want, value & need this.
I was reminded of that last week when our 100% remote team flew into Montreal for a 2 day retreat (critical for remote teams by the way).
Twice a year we get together for dinners, drinks & activities. Yes, we “see” & “speak” to each other daily through Zoom and Slack, but a bit of that human touch is still missing.
We get our fix during the retreat and we came out of it a much stronger team. It’s unbelievable the positive vibe & increased team spirit you can get from a bit of a human touch.
Yes, technology is super important to weave into your business model, but so too is a human touch.
While I’m a big proponent of fully virtualized work, it’s important to not ignore the importance of a human element in the age of technology.
How are you incorporating a human touch in your firm at the moment? Shoot me off a message with anything unique that you’re doing.
And now to this week’s Future Firm Weekly Top 5: